SWIVEL Pay - Digital Payments

Our white-labeled digital payments platform is your solution for effortless loan payments on mobile or web, ensuring a hassle-free experience for both the institution and its account holders. Reduce call time and establish security among your account holders with our self-serve digital payments.

• Fully Responsive & Mobile Friendly
• Available 24/7
• One-Time or Recurring Payments Options
• Guest Payment
• AutoPay
• Account Verification
• Apple Pay®

SWIVEL Pay - Interactive Voice Response

Customer service calls average 7 minutes, and that adds up when your team handles multiple calls a day. Our Interactive Voice Response (IVR) solution enables institutions to accept payments 24/7 through an automated telephone system and provides an alternative payment method for account holders to self-serve.

• Dynamic Natural Language Processing
• Machine Learning
• Automated Payments 24/7
• Securely Hosted
• Seamless Validation Experience

SWIVEL Enable - Integrated Administrative Portal

SWIVEL seamlessly integrates with the SWBC administrative portal, AutoPilot®, allowing our Transaction Enablement™ platform to provide everything front-line and back-office staff need to enable transactions swiftly.

• Program Trends & Performance Insights
• News Section with Regulatory Updates
• Integrated Payment Workflows
• Customizable Portal Interface
• Submit Single or Recurring Payments
• Easily Access Reports for Reconciliation
• Review Transaction Details
• Compliance Disclosures
• Mobile-Friendly

SWIVEL Enable - Real-Time Payment Data Posting

Connect2Core™

Connect2Core is a hub for institutions that provides real-time payment data posting, allowing instant visibility of account transactions. Connect2Core is backed by our integrated Transaction Enablement™ platform with advanced risk mitigation processes to ensure safe and secure transactions.

• Instant Payment Posting & Crediting/Debiting
• Real-Time Loan & Account Balances
• Clear Delinquency Status
• Avoid Nightly Batch Processing

SWIVEL Enable - Information Security & Risk Mitigation

Robust InfoSec and sound Risk Management programs are essential to ensure the privacy, security and integrity of transactions and the sensitive data involved. SWIVEL makes data protection and fraud prevention our utmost concern. Our substantial investments in both our platform and skilled professionals help us provide a safe and compliant platform. We work alongside your information security and compliance teams to safeguard transactions and prevent financial loss.

• Early Detection of Suspicious Activity
• Advanced Encryption
• Financial Crime Deterrence
• Risk Differentiation and Mitigation

SWIVEL Enable - Collections & Automation

Specialized Support for Collectors

SWIVEL integrates into SWBC AutoPilot Accounts Services, an outsourced collections service, in addition to many popular collection platforms. This distinct capability is designed to accelerate the launch of outsourced services for institutions’ risk teams and improve collector efficiency and quality.

SWIVEL Enable - Text Message Payment Reminders

PayPrompt

Empower account holders with seamless and hassle-free payment management with text message payment reminders. Enhance their experience, increase on-time payments, and reduce late fees by providing a convenient and proactive solution that keeps account holders informed and in control of their financial obligations.

• Automated Payment Reminder Alerts
• Extensive Phone Scrubs to Identify Restricted Numbers
• Managed Opt-in/Out processes
• Comprehensive Reporting
• Low IT Overhead and 45-day Implementation
• Available for All Loan Types

PayPrompt with Eltropy

Need an enterprise-wide messaging platform, or already utilize Eltropy? SWIVEL’s PayPrompt is deeply integrated with Eltropy, enabling your firm to have a singular enterprise messaging provider to integrate payment reminders.

• Customized Timing and Frequency
• Customizable Messaging
• User-friendly Payment Portal
• Real-time Payment Confirmation
• Reporting lnsights into Payment Conversion

Payment Methods

• ACH - personal checking/savings, business checking/savings
• Visa, MasterCard, Discover
• In Branch
• In Person via MoneyGram Locations
• Apple Pay®